- Q: Do I need to register to place an order?
- A: No. You can purchase without signing in or registering. Simply add a product to your “Cart”. When you “Checkout”, click on “Sign Out as Guest”. PLEASE NOTE: You can save all of your information to make future ordering easier and to access your previous online order history.
- Q: I forgot my password
- A: Click the “Sign In” link at the top right corner of our site. Under the login box you will see a link that says “Forgot your password? Click here”. Once the link has been pressed, an automatic email will be sent to your registered email account with your password.
- Q: How much is shipping?
- A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
- Q: When will my order ship?
- A: After placing your order you will receive a shipment confirmation when your order has been placed. Usually within 7 business days your product will arrive.
- Q: What is your return policy?
- A: If the product you purchase is spoilt we will cheerfully refund the purchase price or replace the product. If you have changed your mind… we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging within 7 days. Any cost incurred by you returning the item/s will be borne by you. For more information on returning a product please contact customer service on 08 8168 7848.
- Q: I received the wrong product
- A: If you feel that you have received the wrong product, please contact customer service on 08 8168 7848 within 48 hours of receiving the product so we can fix this for you.
- Q: How do I use a coupon?
- A: After adding items to your cart, click the “My Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Become a Distributor or Supplier To become a distributor or Supplier for Avantea please call us today on Phone: 08 8168 7848 or send an email to firstname.lastname@example.org with your name and phone number and your enquiry.